Client Experience

"We found Wrights of Campsie by searching for tips on property sales in Scotland and coming across their brilliant 'Useful Guide', which includes a list of crucial questions sellers should ask estate agents, to gauge their quality. This list really just underlines how Wrights set themselves apart, with their "attention to detail and exceptional service standards" which they rightly say we should expect of any agent. We went straight to read other reviews here and elsewhere; based on those alone, it was immediately clear it'd be too risky *not* choosing Wrights to help us sell our flat. With a slightly unusual rural property and context, we'd been concerned about having enough input and potentially conducting our own viewings, but from the moment Fiona talked us through the whole process, it became obvious a lot of these concerns were based on the cliché of not trusting estate agents to do their job properly. After an easy-going and highly informative initial meeting, Zoë then came on board to oversee all viewings: she was constantly in contact with us, being so diligent and thorough with all relevant questions that we had complete trust in her to act in our best interests, even when faced with potentially trickier specific issues that cropped up during or after viewings. She acted with tact, discretion and calm professionalism during a couple of rare incidences of challenging behaviour, which only served to reinforce we'd made the right choice. We can't think of a better representative in any sales context. It takes a clear understanding of buyer psychology and market conditions – as well as very special people skills – to create exactly the right environment for both buyers and sellers, which is something Wrights excel at on all levels, in our experience. In particular, we were so impressed with the whole approach to the photoshoot, where Zoë was joined by assistant Debbie and photographer Andy, taking great time and care in styling the property and capturing its best aspects, while also making us feel closely involved by taking time to review, discuss and guide particular choices in advance. They prepared scripts to record a video introduction for online marketing and patiently repeated take after take in really windy weather, until we all knew it felt absolutely right. Brilliant! Communication has been exemplary throughout, with a dedicated WhatsApp chat for urgent questions as well as unexpected light relief about e.g. "ultra keen" prospective buyers turning up unannounced to inspect the private garden at dusk in their pyjamas. This could easily have been a stressful chore at times, but Zoë, Debbie and Fiona being so readily available and responsive to questions has taken a massive amount of worry out of everything and brought exactly the sort of peace of mind and confidence you'd want in any business transaction, particularly for something as complicated as selling a house. The negotiation phase following the first offer could have been tricky and delicate, especially in an uncertain financial climate, but it was conducted sensitively, in good faith and with mutual respect, so it unfolded in the best way possible. We're over the moon with the work Wrights have done to sell our property and give them the highest possible recommendation here and to anyone who asks us. The consistently positive 5-star reviews are completely justified and speak for themselves – it's a complete no-brainer to add to the growing pile!"

"Fiona and the team helped us sell our home last year, and it went to closing date after just 5 days and sold with multiple offers! The difference between Wrights and other estate agencies is that they focus on showing sellers and buyers what it “feels” like to live in the home through their marketing and their interactions. They take extra time and care to set up your property for all photos and brochures, and for viewings, light it properly, adding key pieces from their stock to highlight your home, and even lighting candles and setting tables/food out and bringing fresh flowers for display. They tell a story of how this home can be yours, as they personally lead you through it - and it captures your imagination. Couple this with a professional service from all of the team, a great online system for tracking all that’s going on with your property from viewings booked to offers received, and I’m never surprised when I see a sold sign on Wrights of Campsie signs - it’s just what they do! I would highly recommend using them"

Selling your family home of 20+ years is a rollercoaster from start to finish. During the entire process of selling our house, Fiona Wright and her team conducted themselves from start to finish with the utmost professionalism. They communicated clearly at all stages and made the process straightforward and transparent. Wrights of Campsie has a firm grasp of the emotional and physical upheaval involved in selling a house as well as the nitty gritty of the business side. They pay attention to detail and realise that you have to show as well as tell when it comes to presentation. We are confident that thanks to Fiona and her team, we achieved the best possible price for our house. I have no hesitation in recommending their services.

We first met Fiona while viewing a prospective property to purchase, the listing stood out from the others and the photos and description made the home look so attractive to us. When we contacted Fiona she arranged an appointment exactly when it suited us and personally conducted the viewing. It was such a revelation to find an estate agent who was knowledgeable, friendly and was genuinely interested in our needs. As it turned out the property wasn’t quite for us, but we were so impressed with Fiona’s approach that we decided that we would be using Wright’s of Campsie when it came round to selling our home. A few weeks later we did find our dream home and gave Fiona a call to discuss putting our existing property on the market. We were keen to move quickly and within two days Fiona was at our home directing a professional photographer and adding a few clever touches to the presentation including some amazing aerial shots that looked really special. The web listing and brochure were prepared over the weekend and in less than a week our home was on the market. The listing certainly stood out from others and within hours of it going live Fiona was back in touch with a list of appointments for viewings, all of which she personally carried out. Our home sold within days for substantially more than the asking price and were delighted that it went to a lovely couple who we hope will enjoy it as much as we did. From first contact, to completion, Fiona had that personal touch that made us feel comfortable and supported at what can be a very stressful time. Nothing was too much trouble and we are delighted that her professional advice and wealth of experience made the whole process run so smoothly and delivered a great result.

"We initially went to view our house which was being marketed by Wrights of Campsie and right away, were very impressed. We were were given lots of time at the viewing, didn’t feel rushed and it was clear that Zoe and Debbie had done their homework and were able to answer all of our questions for us. Negotiations were made simple and quick and before we knew it, we needed to get our house on the market! Initially we were slightly hesitant about using an estate agent which wasn’t one of the bigger, more established agencies in the area however we went with Wrights and couldn’t have been happier. Fiona and her amazing team essentially held our hands throughout the entire process. We have two young children so knew viewings were going to be a source of stress yet every aspect was made easy and efficient from the viewing booking system to the online portal and dedicated WhatsApp group. We felt that the team at Wrights of Campsie genuinely loved our house as much as we did and this was ultimately what made them such a great fit for us - we honestly couldn’t recommend them highly enough."

5 stars are nowhere near enough for the job she did for us. Estate agents, and especially the big companies who tout themselves as being the pinnacle of the profession could learn a LOT from Fiona about how to treat people, how to show viewers around and how to treat the client and the viewers with courtesy, respect and sheer professionalism. Fiona provides a bespoke service, which is worth every penny. I had begun to loathe estate agents in general as they almost all have a pretty poor reputation and attitude. We have a very desirable and unique property and had a horrendous (possibly normal) experience with a well known Edinburgh agency who couldn't have done less, treated us like a transaction, where everything was our fault and every little thing was an add on. We had horrendous time wasters and no vetting. We terminated the contract with them after just over a week of being given the run around and our time wasted. That meant we had to get another agent and through word of mouth we met with Fiona. We hit it off straight away, and learned she came from a surveyors background and knew all about selling houses. It's worth noting that when you hit it off with someone, it's a good sign they will hit it off with viewers and potential buyers and that was exactly how it was with Fiona. She learned the house, planned her tour, did all the viewings, the brochures, and did all the vetting so we only had good prospective buyers. We would sit in the garden whilst she carried out the viewings and it was clear, she was immediately likeable by everyone who viewed our property. Within an hour of our property going online, we had a full weekend of viewings and within a couple of days, decent offers followed by a closing date - all in the space of around 10 days. We were keen for our property to go to buyers who would cherish it and we accepted an offer from a really nice couple. Genuinely, Fiona is a machine! Her attention to detail is by far and away, second to none. She understands, sellers and buyers alike and nothing is too much trouble. So many nice things to say - one lovely touch she did was to meet the buyers and hand over the keys - how many other estate agents do this? Fiona is bucking the trend and I am so pleased to have had her do the sale of our house. HIGHLY RECOMMENDED!

When we decided to put our house up for sale there was no doubt in our minds that we would use ‘Wrights of Campsie’ to sell our family home. Fiona, Zoe and the team offer a bespoke service like no other i have ever seen before. If a thought or query came into my head at any point of the day, they were always contactable to answer these and ease my worries. Moving house can be a very stressful process but working with Wrights eased all our worries. We felt fully informed throughout the whole process and were very impressed with the amount of social media marketing that was carried out. Zoe was brilliant with staging our house and thinking of ways to showcase each room to its full potential. And last but not least-the photographs! These were like no other estate agent photographs we had seen before, and we received numerous compliments on them from friends and family. We can’t thank you ladies enough for all your help and support.

We met Fiona while viewing a property and we knew instantly she would be the Estate Agent for us. I cannot recommend Fiona enough. Compared to other estate agents she is a breath of fresh air. She had a huge amount of viewings for our property and worked long hours on it. The personal touch with using Fiona really was second to none. She updated us daily and guided us throughout. She is extremely professional but also kind and friendly, we had every confidence in her with our home. Our house sale went through very successfully and we are extremely grateful for all the hard work.